Terms of service

Terms of Service

** Welcome to Thomson Vehicle Hire Ltd.'s website. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully. Our commitment is to provide a reliable and efficient vehicle rental experience to our valued customers in Kilmarnock, Scotland, and surrounding areas.

**Eligibility and Use** Customers must be at least 21 years of age and possess a valid driver's license to rent a vehicle from Thomson Vehicle Hire Ltd. The license must be valid for the entire duration of the rental period. It is your responsibility to ensure that all information provided to us is accurate and up to date. Any misuse of our vehicles will result in immediate termination of the rental agreement.

**Rental Terms and Payment** The rental charges, including any applicable fees, will be clearly outlined at the time of booking. Payments must be made using a valid credit or debit card. All rates are subject to change without prior notice, although confirmed bookings will remain unaffected. Please ensure to familiarize yourself with our cancellation and refund policies to avoid unnecessary charges.

**Vehicle Usage and Care** Rented vehicles must be treated with care and respect. It is prohibited to use the vehicle for illegal activities or off-road driving unless expressly permitted in writing. Any damage incurred during the rental period must be reported immediately to our support team. Failure to comply may result in additional charges or penalties.

**Liability and Insurance** Thomson Vehicle Hire Ltd. provides comprehensive insurance coverage as part of the rental agreement. However, the renter will be liable for any damage resulting from negligence, violation of terms, or unauthorized use. It is advisable to review your personal insurance policies to understand any overlap or coverage extensions. We reserve the right to amend these terms at our discretion, and continued use of our services constitutes acceptance of any updates. For any queries or concerns, our customer support team is readily available to assist you.